How does the rental process work?
Build your equipment list from our listed equipment and send a quote from the Checkout page, or send us an email with the following important details:
- What equipment you want to rent
- The dates you need to rent the equipment
- Your contact information
Once we have received your request we will send you an estimate for your rental. Once that has been approved we will need the following:
- Signed rental agreement.
- Certificate of Insurance (COI) with the necessary info (more details below)
- Copy of your government issued ID (driver’s license, passport, etc.)
Pick-up your equipment from Triad Camera.
- Check your rental equipment and make sure everything is ready to go.
- Sign for the rental equipment.
- Take your rental and we will even help you load up if you need the help.
Return your equipment to Triad Camera.
- Bring your equipment back to the Triad Camera office on your scheduled return date and time.
- Our staff will inspect your equipment and test to make sure everything is in working order.
Do I need insurance?
Insurance is only required if the full replacement value of your order is over $5,000. However, we strongly suggest carrying insurance for your rentals regardless of replacement value, this will protect you in case of theft or any mishaps on set.
We require the following reflected on the COI:
- The Person or Company renting be listed as the Insured
- Triad Camera listed as the Certificate Holder
- The policy must be Leased/Rented Equipment or Inland Marine
- Triad Camera would need to be listed as Additional Insured on your commercial general liability coverage
- You will need equipment coverage for replacement value. This number will be provided to you on your estimate.
- All Exclusions for Theft from an Unattended Vehicle must be removed
- Triad Camera should be listed as Loss Payee for Equipment Coverage
What forms of payment do you accept?
We accept credit cards and ACH transfers.
Do you have long-term rental rates?
We follow the industry standard of three day weekly rates. That is, for 7 continuous days of rental you are only charged for 3 days.
If you need a rental longer than four weeks contact us for a custom quote.
When does the rental period begin?
Your rental will begin the day you receive the equipment and end on the day you return it to us.
Can I extend my rental after I have picked it up?
Depending on other reservations it is possible to extend a rental. Please contact us as soon as you know your rental dates need to change.
Can you bring my rental to me / pick it up?
Depending on how far we can try and arrange remote drop off and pickup. Additionally, there will be a service charge for remote exchanges.
Can you ship equipment to me?
Currently we do not offer this service and are only renting locally in the Piedmont Triad. But don’t let that discourage you, if your shoot is outside our area feel free to travel in to pickup your rental.
What is your cancellation policy?
Cancellation before a week prior to your rental and you are free and clear.
Within one week of your rental you are charged a fee equal to 20% of your reservation total.
Within two buisness days of your rental pickup you will be charged the full cost of your reservation.
We don’t like charging fees but in order to guarantee your reservation we have to turn down other requests that may coincide with your own. As soon as you know your plans will change contact us as soon as possible. We want to do everything we can to work with you.
What is your rescheduling policy?
You may reschedule your rental up to 2 business days prior to your reservation without incurring a fee. If you reschedule less than 2 business days before your scheduled pickup a 20% fee will be added to your reservation.
Once your rental has been rescheduled you cannot reschedule again and you can no longer cancel your rental.
What is your late return policy?
Filming schedules can be difficult and while we understand this reality we will charge a late fee of up to 150% of the daily rate of all non-returned equipment for each day that it remains late. If your reservation needs to change please contact us as soon as possible.
What do you consider damage to an item?
Anything other than minor cosmetic blemishes or anything that affects the functionality of the equipment.
What if something is missing from my reservation or is not working?
If you find something is missing or not functioning properly after you have picked up your reservation, contact us immediately. On pickup you will be provided a detailed equipment list as well as an invoice for your order. We strongly encourage you to thoroughly check your equipment before signing it out.
What if I have questions about my equipment?
Give us a call, email or stop by and ask. We’re here to help you!
We require the following reflected on the COI:
- The Person or Company renting be listed as the Insured
- Triad Camera listed as the Certificate Holder
- The policy must be Leased/Rented Equipment or Inland Marine
- Triad Camera would need to be listed as Additional Insured on your commercial general liability coverage
- You will need equipment coverage for replacement value. This number will be provided to you on your estimate.
- All Exclusions for Theft from an Unattended Vehicle must be removed
- Triad Camera should be listed as Loss Payee for Equipment Coverage
What forms of payment do you accept?
We accept credit cards and ACH transfers.
Do you have long-term rental rates?
We follow the industry standard of three day weekly rates. That is, for 7 continuous days of rental you are only charged for 3 days.
If you need a rental longer than four weeks contact us for a custom quote.
When does the rental period begin?
Your rental will begin the day you receive the equipment and end on the day you return it to us.
Can I extend my rental after I have picked it up?
Depending on other reservations it is possible to extend a rental. Please contact us as soon as you know your rental dates need to change.
Can you bring my rental to me / pick it up?
Depending on how far we can try and arrange remote drop off and pickup. Additionally, there will be a service charge for remote exchanges.
Can you ship equipment to me?
Currently we do not offer this service and are only renting locally in the Piedmont Triad. But don’t let that discourage you, if your shoot is outside our area feel free to travel in to pickup your rental.
What is your cancellation policy?
Cancellation before a week prior to your rental and you are free and clear.
Within one week of your rental you are charged a fee equal to 20% of your reservation total.
Within two buisness days of your rental pickup you will be charged the full cost of your reservation.
We don’t like charging fees but in order to guarantee your reservation we have to turn down other requests that may coincide with your own. As soon as you know your plans will change contact us as soon as possible. We want to do everything we can to work with you.
What is your rescheduling policy?
You may reschedule your rental up to 2 business days prior to your reservation without incurring a fee. If you reschedule less than 2 business days before your scheduled pickup a 20% fee will be added to your reservation.
What is your late return policy?
Filming schedules can be difficult and while we understand this reality we will charge a late fee of up to 150% of the daily rate of all non-returned equipment for each day that it remains late. If your reservation needs to change please contact us as soon as possible.
What do you consider damage to an item?
Anything other than minor cosmetic blemishes or anything that affects the functionality of the equipment.
What if something is missing from my reservation or is not working?
If you find something is missing or not functioning properly after you have picked up your reservation, contact us immediately. On pickup you will be provided a detailed equipment list as well as an invoice for your order. We strongly encourage you to thoroughly check your equipment before signing it out.
What if I have questions about my equipment?
Give us a call, email or stop by and ask. We’re here to help you!